Terms of website use

At Essex Bodies, we not only value your business, we respect your privacy. That’s why whenever you visit us at essexbodies.co.uk you’ll never have to worry about whether or not information you share with us will be used without your permission.

Whilst every effort has been made to ensure the accuracy of all the information contained with this web site, Essex Bodies Ltd shall not be liable for any damages of any kind resulting from use, access, or reliance on the information contained therein.

No responsibility is accepted for any typographical error, or alleged infringement of brand name, trademark, copyright or design resulting from the use of pictures, texts or links from this web site.

This website and its contents are governed by the laws of the United Kingdom and European Union as applicable.

Essex Bodies Ltd is governed by the laws of the United Kingdom.

Essex Bodies Ltd regards the lawful and correct treatment of personal information as very important and is fully committed to the principles of data protection, as set out in the General Data Protection Regulation.

Our privacy notice will help you understand what information we collect, how we use it, and what choices you have.

A quick note on terminology: when we use the phrase “we” in this notice, it refers to Essex Bodies only. Our clients and suppliers are independent organisations that have their own privacy arrangements.

When we say “our services”, we mean the services provided by Essex Bodies – such as our sales office, purchasing department or accounts department – online, over the phone, in person or remote.

Under the General Data Protection Regulation (GDPR), Essex Bodies Ltd is termed a ‘data controller’ which means that we are responsible for how and why personal data is used. The Managing Director – David Cleal can help you with any queries about the information in this privacy notice: mail@essexbodies.co.uk, +44 (0)1268 778326.

Please also note that this privacy notice covers the Essex Bodies website. Other websites linked to or from this site are not covered by this notice.

We process personal data in connection with our activities as a provider of new Commercial Vehicle Bodywork and Repairs as set out on our website www.essexbodies.co.uk

Under GDPR, we use ‘legitimate interests’ to process your data. ‘Legitimate interests’ means the interests of our organisation in conducting and managing our activities to enable us to give you the best service. For instance, we have an interest in making sure you receive the right bodywork for the application of the vehicle. In order to do this, we may process your information to be able to contact you should we need to perhaps in the event of a product recall. You can, of course, tell us if you wish to be contacted differently, or not contacted at all – see number 9 in this document for information on how you can do this.

You may be asked for personal data if you want to take advantage of specific services we offer. We will use the personal information you provide to administer our relationship with you and deliver the services you have told us you wish to use or to send you information that you have requested.

We may also offer you the opportunity to receive additional information about our activities or those of our suppliers and partners. You may opt out of this at any time by contacting us.

Information that you supply will be treated in confidence and in accordance with the principles of the GDPR.

The types of personal data we hold on you might include:

  • Your full name and salutation
  • Your job title
  • The name and address of the company you work for or are associated with. If you don’t work for a company but still use our services, we normally collect your home address
  • Your company or home email address
  • Your company or home telephone number
  • We also store notes relating to your previous contact with us. This allows us to provide you with the best service and support possible

We store this information on a secure database. This information is kept as accurate as possible – all of our staff take responsibility for keeping this database up to date.

We store your personal data just for the intended purpose (e.g. for the support you’ve asked to receive or the associated services provided), and we take steps to collect only the minimum personal data necessary, that it’s accurate, and kept for only as long as necessary, after which it is deleted from our database.

We will amend your record when you tell us that your details have changed (e.g. you change job or your phone number). If you would ever like us to delete your record, we’ll do it straight away if you request us to do so. Otherwise we’ll keep it on file for seven years, after which, if we still haven’t heard from you in another capacity, we’ll delete it on your behalf.

We use your information to provide and improve the services we operate. Essex Bodies accesses and uses this information as reasonably necessary and in accordance with your instructions to communicate with you:

  • Through email, phone or voicemail.
  • Responding to your requests. If you contact us with a problem or question, we will use your information to respond.
  • To tell you about changes in how we operate. For instance, if we change our billing process, we’ll let you know what’s new. If there are important service related notices, such as security and fraud notices, again, we’ll contact you. These emails and messages are considered an essential part of the services provided by Essex Bodies.

Essex Bodies may also collect and receive:

  • Billing and other information: Most of our clients pay Essex Bodies via Bank Transfer. As such we may collect and store customers billing addresses, bank details or other payment methods provided by your organisation.
  • Website traffic: We also store some information to enable us to see how popular pages on our website are and news items in our newsletters. This typically involves assessing aggregate level information, such as IP addresses. Analysing this information allows us to tailor our services to meet your needs.
  • Device information. We may collect information about the device you are using to access our services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings.

Essex Bodies takes security seriously. We take various organisational and technical steps to protect information you provide to us from loss, misuse, and unauthorised access, alteration or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

Occasionally, we introduce changes or improvements to our systems. Any test data that may have been used in this connection are managed in a secure and confidential manner.

To learn more about current practices and policies regarding security and confidentiality of Customer Data and other information, please contact David Cleal.

Like most other organisations, Essex Bodies uses cookies on its websites. Cookies are small text files sent by us to your computer and from your computer or mobile device to us each time you visit our website. Cookies do not identify the individual user, just the computer used. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies aim to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Essex Bodies uses third parties like Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics on its website.

For the majority of the time, we do not share the information described in this privacy notice with other organisations. However, on occasions, we may share information with others as follows:

  • With third party service providers and agents: We may engage third party companies or individuals, such as third party payment processors, to process information on our behalf.
  • To comply with laws: To comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
  • To enforce our rights, prevent fraud and for safety: To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.

You can determine your own preferences for such sharing and disclosure by contacting us.

If you would prefer us to:

  • Stop contacting you
  • Amend your information
  • Delete your information
  • Change your preferences (for instance if you would prefer us to only contact you about certain things or restrict what information we hold about you)
  • Any other change

Please tell us. You can do so by emailing David Cleal via our contacte page. We will make any changes requested within 1 month, or sooner.

You also have the right to ask us for a copy of the information we hold about you and to have any inaccuracies in your information corrected.

If you have any questions about Essex Bodies’s Privacy Notice or practices, please feel free to contact us here, or via the main office telephone number: +44 (0)1268 778326, or at our mailing address below:

Essex Bodies Ltd,
Arterial House
Claydons Lane
Rayleigh
Essex. SS6 7UP

If you feel we haven’t handled your data properly, please do contact us and we will do everything we can to rectify the problem.

If you feel this doesn’t go far enough, or if you want to report your concern elsewhere, you can contact the Information Commissioner’s Office: https://ico.org.uk/concerns/

We may change this notice from time to time. If we do we will post any changes on this page. If you continue to use the services after those changes are in effect, you agree to the revised notice.